Customer satisfaction with newly built, single-family homes is increasing after sagging in boom years.
NEW YORK (CNNMoney.com) — Builders may not be putting up as many houses as they did during the boom, but what they are building, they’re building better.
According to the J.D. Power and Associates 2009 U.S. New-Home Builder Customer Satisfaction Study, overall customer satisfaction increased for the second consecutive year, up 32 points to 811 on a 1,000 point scale.
Satisfaction with the quality of the home also grew, to 825 up from 799. The rate of customer-reported problems dropped to 9.55 problems per home down from 11.51 problems in 2008.
“Fierce competition among home builders has led to a market where only the strongest companies have survived,” said Paula Sonkin, vice president of the real estate and construction industries practice at J.D. Power and Associates. “This is great news for new-home buyers — particularly first-time buyers — since builders are offering unprecedented high levels of quality, value and service at relatively low prices.”


Angeles (and other east and west coast markets) saw a boom in the housing market much earlier than we did here in Austin. To fill the gap, new builders sprang up and moved into the areas. Now they need to find work in other sectors or cities. Austin saw a boom in new builders and new construction only a year or two ago when we had our largest seller’s market this decade in 2006. The job sector saw much less boom as well so it is much easier to stabilize as our market stabilizes as well.